Frequently Asked Questions 

• Do I need a referral to see a psychologist? You do not need a referral to see a psychologist. However if you do have a referral from a GP, paediatrician, or psychiatrist you may be eligible for a rebate. Please see below for additional information about funding options.
   

• What are the costs for psychological services? - To find out more about our fees please submit an enquiry form or phone Camelia on 0439 743 818. Please note that you may be entitled to a Medicare rebate or Health fund rebate. Please see below for additional information about funding options. We are pleased to be able to offer fees that are lower than the recommended schedule fee outlined by the Australian Psychological Society (APS), which is $300 per hour for standard consultations. Full payment of therapy services is required on the day of your appointment. The fees for Assessment services vary depending upon the needs of the client and the number of assessment sessions. Please Contact Us for further information.

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• How do I schedule an appoint at CW Psychological Services? To book an appointment you can either submit an enquiry form through our website, or email us at XX. We will arrange a 15 minute intake call to book you with a psychologist that is matched to your needs. If we do not have availability we will provide you with alternative referral pathways.
   

• Can I receive a Medicare rebate? Under the Medicare Benefits Schedule (Better Access), Medicare rebates are available to clients with a Mental Health Treatment Plan (MHTP) and referral from a General Medical Practitioner, Paediatrician, or Psychiatrist. The rebate is limited to 10 sessions per client per calendar year, with a review required after the initial 6 sessions. When the client is a child, it is often important that the psychologist meets with parents/carers without their child present, Medicare rebates are available for 2 out of 10 sessions per calendar year when the client is not present. Additional information about the Medicare Benefits Schedule can be found here https://psychology.org.au/psychology/medicare-rebates-psychological-services 
   

• Can I use my Private Health Insurance for psychological services? You may be eligible to claim a rebate from your private health insurance provider if you have psychology as an extra cover. A referral is not required to use private health. Please advise your psychologist if you intend to use private health insurance, and you will be provided with the relevant paperwork to forward to your provider. You can contact your insurance provider for further information.
   

• Does CW Psychological Services provide services to NDIS clients? Yes, CW Psychological Services provides services to NDIS clients. However, CW Psychological Services is not NDIS or NDIA registered and therefore can only accept clients who are self-managed. National Disability Insurance Scheme (NDIS) services are offered by practitioners at CW Psychological Services. (NDIS clients are treated as private paying clients, payment is made on the day of the appointment and the client can claim privately with the paid invoice provided). Additional information about the NDIS can be found at https://www.ndis.gov.au/ 
   

• How long does a counselling / therapy session go for? 1st session is between one to 2 hours. Subsequent sessions are 50 minutes in duration.
   

• Do you offer Telehealth/Online sessions? Yes, CW Psychological Services offers online and in-person appointments. To support the security of your personal information, we use end-to-end encryption telehealth software with strict privacy and security standards.
   

• What is your cancellation policy? We have a 24 hour cancellation and rescheduling policy. If you need to cancel or reschedule an appointment, we request at least 24 hours’ notice. If the appointment is missed without notifying us, the full session fee will be charged. A cancellation fee of 50% of the session fee will apply if less than 24hrs notice is given, and it is not an emergency. Please note Medicare rebates or private health insurance does not apply to cancellations. Please make every effort to notify the practice if you are unable to attend an appointment. To cancel or rearrange an appointment, please call or text 0439 743 818 or email us at camelia@cwpsychservices.com .
   

• Is there parking available at your location? Yes, at the Hawthorn East clinic, street parking available or there is paid parking available next door to 737 Burwood Rd.